Addressing Challenging Behavior
Refund & Substitution Policy
All NTI conference cancellations and requests for refunds must be made in writing.
Refund/Substitution Deadlines
Cancellations received ON OR BEFORE January 31, 2017
Registration cancellations received on or before the deadline will be eligible for a refund minus a one-time $60 processing fee. Note: The amount refunded will never exceed the amount paid.
Cancellations received AFTER January 31, 2017
Registration cancellations received after midnight will not be eligible for a refund.
Substitutions by March 15, 2017
Registrants may request to send a substitute in their place in lieu of requesting a cancellation/refund. Requests for substitution must be made in writing at least two (2) weeks before the start of the conference.
